 |
|
|
|||||||||||||
|
Do I have a choice where my vehicle is repaired? The Minnesota Fair Claims Practices Act (law) states that you have the right to choose the vehicle repair facility. Kent's Auto Body & Glass works with all insurance companies to return your vehicle to pre-accident condition. How soon can I get in? Kent's Auto Body & Glass accommodates non drivable vehicles with immediate service. If your vehicle is not drivable, unsafe, or not street legal, we can tow it immediately. Kent's Auto Body & Glass will start repairs on your vehicle as soon as we have customer or insurance approval, and parts. If your vehicle is drivable, please drop in at your convenience Monday through Friday from 8:00 AM to 5:30 PM or Saturday by appointment only. No appointment is needed for estimates during regular hours. What happens when my vehicle is towed in? When we receive your vehicle, we will take pictures of the accident damage. Next we tear down the accident damaged area(s) and write our estimate. We will call you with a preliminary estimate amount. Do I need an appointment for an estimate? No appointment is needed, stop by anytime, Monday through Friday from 8:00 AM to 5:30 PM or Saturday by appointment only. How long will an estimate take? Allow approximately 15 minutes for the estimate to be written. If there is substantial damage, or you have an unusual vehicle (like a specialty sports car) it may take up to 30 minutes to inspect your vehicle and write the estimate. Can a vehicle be repaired that has frame damage? We are experts in Unibody and full frame straightening. At Kent's Auto Body & Glass we have the finest in frame and measuring technology and experienced, qualified technicians. Will my paint match? Today's paint mixing now uses the enhancement of a computer to mix colors from the vehicle's paint code. This technology now gives us the accuracy needed to begin the paint match process. Since the sun's process of oxidation has occurred on older vehicles, the difference seen is simply new paint against old paint. How long will it take to repair my vehicle? The length of repair of any damage depends on many factors. The factors include insurance approval, customer authorization, availability of parts, extensiveness of repairs, and the number of procedures a vehicle must go through during the repair process (frame measuring, alignment, tear down, general repairs, paint prep, painting, put together, detailing, and quality control). How soon can I wash my car? The vehicle may be washed immediately. We recommend using a mild car soap. How soon may I wax my vehicle after repairs? We recommend waiting 90 days after repair before the first wax. What is a deductible? The deductible is the owner's portion of the accident in regards to your vehicle. The amount of the deductible is determined at the time you took out your insurance policy. Can you save me (some of) my deductible? An honest repair shop will always say "no." Here's why: Your insurance policy is a contract between you and your insurance carrier. It basically says that if you have a collision loss, you are responsible for the first portion of repairs (your deductible). Conspiring to "Bury The Deductible" is insurance Fraud and is against the law. Insurance company appraisers know the costs of repairs and cannot be fooled by inflated prices. If an auto body shop agrees to "Bury The Deductible" it has to take short cuts in making repairs with the owner getting a second rate job, which will depreciate the value of the vehicle at trade in time. Remember, an auto body shop that will cheat the insurance company will cheat the customer, too. |
|||||||||||||
Home | Body Shop | Auto Glass | FAQ | Contact Us |
||||||||||||||
